Privacy Policy
Tailored Logo ensures 100% customer satisfaction with our unlimited free Revision Policy which
enables you to improve on your initial design brief free of charge through your account area.
In case of any duplicate charge due to processing error, failing to fulfill any of your special
designing requirements, or not able to complete your design order as per the delivery policy,
your complete design order amount will be refunded. In case of any dissatisfaction with any
design services provided by Tailored Logo, you can submit a refund request within five days of
your initial design completion. However, it shall be assumed between both parties that you are
satisfied with your initial designs if a refund request is not received within five days of
initial design delivery. For any Special / Combo packages, a refund will be applicable the same
as it is on the single packages.
Your refund would be processed as per the chart below:
All refund requests will be fulfilled as per the following arrangement:
- If a request for a refund is made before the Initial concept delivery, you would be eligible
for a Full Refund (less 10% service & processing fee).
- If a request for a refund is made within 48 hours, you would be eligible for a 66% refund
(less 10% service & processing fee).
- If a request for a refund is made between 48- 120 hours of the initial design delivery, you
would be eligible a 33% refund (less 10% service & processing fee).
- No refund request will be entertained after 120 hours of your initial design delivery,
however since we believe in 100% customer satisfaction you`re encouraged to contact us in
case of any concerns.
- Please be advised that in case of no response, feedback or correspondence from the
client/customer (excluding any emergency, demise or intimation) for 14 days, the associated
project would be halted outright and the files would be retained in the archive folder. In
order to re-commence the process, the client/ customer is liable to pay the re-registration
of $300.
All refund requests should be communicated to the support department. Tailored Logo, based on the
violation of your user agreement reserves the right to approve/disapprove your request on an
individual case-to-case basis. How to claim your refund To assure your refund request is
approved, please make sure you meet the following requirements:
Claim your refund specifying your concern by contacting us via any of the following two modes:
- Click Live chat to start chat now.
- We will try to resolve your concern by virtue of our revision policy immediately or else
will email you a refund request approval from our refund department.
- After the refund, your design rights would be obtained by Tailored Logo and you would not be
able to display any version of the design sent by the company. Let us also specify that:
- Since the design rights would now be transferred to the company, you agree that you will
have no right (direct or indirect) to use any response or other content, work product, or
media, nor will you have any ownership interest in or to the same.
If you have any questions or concerns about our Refund Policy, please contact us by clicking here
